Critical Pump is proud to offer a no questions asked return policy for all purchases. If you are not completely satisfied with your purchase you can return the items to us and get a full refund.

Order cancellations must be sent via e-mail quoting your order number to If however your order has already been processed and shipped, you will need to return the order to us.

Returns and exchanges

You have a right to return your order to us within 14 days of receiving it. Please note that items that are returned must be in ‘as new’ condition. In order to return items, please contact us with your order number and the details on the items you wish to return. We will then get back to you on how to proceed with a return. The cost of returning the item to us is your responsibility under normal circumstances. 

Pre-order items

Pre-ordered items will be fulfilled on the date specified for pre-order items to be processed.

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Company information:
Critical Pump OU
Registration number: 12282506